Three Little Words for Better (Business) Relationships // ALD 008 — DT101 E79

Thank you for listening to this Ask Like a Designer episode of the Design Thinking 101 Podcast.

This episode is about the tremendous power in three little words and a superpower for people who want to think and solve like a designer: listening.

This episode is based on this article: ALD008 // Three Little Words for Better (Business) Relationships. Read the article and others like it on Fluid Hive’s Ask Like a Designer.

In these short Ask Like a Designer episodes on the Design Thinking 101 podcast, you’ll find new ways to explore the show’s stories and ideas about design-driven innovation. I’ll share methods, templates, and ideas that have worked in my practice in teaching.

What did you think of this episode? Please send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team.

Cheers ~ Dawan
Design Thinking 101 Podcast Host
President, Fluid Hive

Show Highlights

[00:56] It is listening, not love, that is at the core of a strong relationship.
[01:16] The three little words: tell me more.
[01:47] Why “tell me more” is so powerful.
[01:56] “Tell me more” is better than “why.”
[02:36] The importance of good listening.
[02:50] There are many ways of using and phrasing “tell me more.”
[02:55] When someone stops talking.
[03:15] Parroting the other’s words.
[03:33] Parrot questions.
[03:51] Long silences can encourage someone to keep talking.
[04:14] Spotlighting the other’s silences.
[04:42] Noticing changes.
[05:07] Listening is different from interviewing, advising, or negotiating.
[05:25] When we listen, we learn.
[05:50] Designing an event means creating an environment for good listening.
[06:06] Listening is not passive
[06:12] Listening is fundamental to design.
[06:35] Free Ask Like a Designer tool to help you practice “tell me more” and in turn, become a better listener.

Design Thinking 101 Learning — Courses and More

Design Thinking 101 Learning helps people start seeing and solving like a designer. Each training course focuses on a different collection of actions and skills critical to using design thinking effectively and getting the results you seek.

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DT101 Episodes You Might Like

Ask Like a Designer — DT101 E61
Design, and One Question to Rule Them All // ALD 002 — DT101 E63
There Are No Problems Worth Solving — Only Questions Worth Asking // ALD 003 — DT101 E65
Your Good-Life OS: Designing a System for Living Well and Peak Performance // ALD 004 — DT101 E67
The Swiss-Army Lives of How-Might-We Questions // ALD 005 — DT 101 E69
Designing Facilitation: A System for Creating and Leading Exceptional Events // ALD 006 — DT101 E73
The Innovation Saboteur’s Handbook // ALD 007 — DT101 E77

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Cheers ~ Dawan

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Design Thinking 101 Courses — Framing

In this self-paced, online course, Framing: Creating Better Solutions by Finding More Valuable Problems to Solve, you will learn to create more effective solutions by understanding the problem you are trying to solve. This is the first course in Fluid Hive's Design Thinking 101 Courses Series.

Creating effective solutions begins with understanding the problem we are trying to solve. Is this problem worth solving? Where should we look to understand our problem? What’s happening inside this problem? How do we define the problem? How do we adjust problem framing as we go? During the course, you will learn to answer these questions and apply them to your work.

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Resources — Thinking and Solving Like a Designer

Articles

Ask Like a Designer — Monthly articles with design ideas, methods, frameworks, templates, and a question-fueled approach to design-driven innovation. Discover new ways to think and solve like a designer.

Guide

Download Fluid Hive's Innovation Shield: a guide to avoiding innovation traps by asking 9 of Fluid Hive's Design Thinking Questions.

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Enjoy invitations to free, live Studio events. Receive articles, Design Thinking 101 podcast updates, tips, tools, templates, workshop information, and more to help you create and perform!

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Innovation Smart Start Webinar

Your next project could be easier, faster and more effective if you play smart at the start. In this webinar Dr. Dawan Stanford will teach you ways to ask like a designer so your projects succeed more often and your revenue grows.

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