UX Research + Research Teams + UX Camp DC with Glennette Clark — DT101 E80

Glennette Clark is a UX researcher and an entrepreneur. We talk about UX research, research teams, and UX Camp DC.

Listen to Learn About:

Portrait of Cat Drew

  • UX research — What is it?
  • The U.S. Digital Service
  • Onboarding new team members
  • Trauma-informed research and design
  • UXCamp DC and the unconference format

Our Guest

Glennette Clark is a design researcher at United States Digital Service. She brings human-centered design practices to federal agencies including U.S. Citizenship and Immigration Services and Substance Abuse and Mental Health Services Administration. She’s an adjunct professor at MICA in the Design Leadership program.

She founded UXCamps DC & NYC and joined the DC Innovation & Technology Inclusion Council in 2010.

Glennette has a Strategic Design MBA from Philadelphia University and BA in journalism from Howard University. She lives in DC with her husband, two children and a dog.

Show Highlights

[01:05] Glennette’s journey into UX began with a degree in journalism, where she learned the interviewing skills that would serve her later in her research work.
[03:01] The difference between moderated and unmoderated interviews.
[04:37] What is UX research?
[05:08] The importance of interviews in UX research.
[06:48] How Glennette uses interviews to help people understand UX research and how to use it.
[08:18] The different ways Glennette presents research results depending on the audience.
[11:22] Glennette shares one of her favorite research stories.
[13:22] Why interviewing people with lived experience is so important when researching.
[15:18] Glennette’s work with the United States Digital Service.
[17:01] Advice for those about to embark on their own problem space research.
[17:33] The benefit of “How might we” questions.
[19:57] Why the language you use in framing your research matters.
[21:37] Trauma-informed design and how it fits into human-centered design.
[23:04] Glennette talks about a community design project she worked on.
[24:06] Ways to reduce the chance of doing harm when conducting interviews.
[26:35] The importance of team health, and what it means to have a healthy team.
[29:05] How to help a new person get up and running with a team.
[32:09] UXCamp DC’s beginning, and where it is now, twenty years later.
[34:17] How the “unconference” format works.
[35:29] Past presentation topics.
[36:22] Glennette’s desire to combine community-based design and service design to help community organizations achieve their missions.
[39:17] Books and resources Glennette recommends.
[42:16] Tools Glennette likes to use in her work.


Glennette on Twitter
Glennette on LinkedIn
Glennette on MICA
Designing with Empathy
U.S. Digital Service
The Values Deck | A Card Sorting Game to Explore Your Personal Values
Creative Whack Pack
Innovative Whack Pack
IDEO Method Cards

Book Recommendations:
Mismatch: How Inclusion Shapes Design, by Kat Holmes
Thinking in Systems: A Primer, by Donella H. Meadows
100 Things Every Designer Needs to Know About People, and 100 More Things Every Designer Needs to Know About People, by Susan Weinschenk
101 Things I Learned in Architecture School, by Matthew Frederick
Meeting Design: For Managers, Makers, and Everyone, by Kevin M. Hoffman

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Design Thinking for the Public Sector + Building and Training Design Thinking Teams with Stephanie Wade — DT101 E14

Teaching Yourself Design Thinking + Innovating in Government with Amy J. Wilson — DT101 E19

Democracy as a Design Problem with Whitney Quesenbery — DT101 E68

Resources — Thinking and Solving Like a Designer


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