We create new things to generate the outcomes we want. Those outcomes might mean someone needs to buy or use what we’ve created to solve a problem they have. Those outcomes might mean a city service needs to produce different outcomes for the people who use it....
A transformation story is what every new product, service, or system we create needs to escape from the status quo’s gravity and give it a shot at finding a stable orbit. The struggle to tell stories is part of the sensemaking dance that produces our innovations and...
Every new product, service, or system we create and offer needs a transformation story. The story fuels our creation’s escape from the status quo’s gravity and gives it a shot at finding a stable orbit. The struggle to tell stories is part of the sensemaking dance...
How do you think and solve like a designer when it’s an emergency or a crisis and fast design is your only option? What do you do when you need a solution now and inaction is more dangerous than flawed action? One way to focus and move quickly is to find a quiet...
Love isn’t one of the words. Let’s get that out of the way. Love happens, but none of the words are love. Our relationships’ strength isn’t determined by how much we love or like, but by the quality of our listening. Think about three people who make you feel great...
You’re a nice person. You mean well most of the time, but you’re only human. You have urges, impulses, and needs. Not all of them are pretty, but that’s natural. When we’re trying to create something new, we all get a little twitchy, right? A little voice starts...
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