Throughout her 10 years in the world of design, Lauren’s main goal has been to design services that promote a safer world. One of her first programs to do this was MyPolice. This program came out before social media permeated every facet of our social interactions, and allowed citizens to reach their police force more easily. She created this program with her team at Snook, the company she co-founded with Sarah Drummond. They went on to create several programs meant to help and improve their community in Scotland.
She later chose to leave her company to design a new MA in Digital Experience Design. This propelled her into a leadership and speaking role that she has used to attract and coach the new generation of designers. Her work in design has changed the thought processes around leadership and community for many businesses and organizations.
Lauren shares her philosophies on leadership, service design, the psychology of team growth and safety in organizations, and where she sees design moving in the future. We dive deep into the space of inclusion and diversity in design, and what needs to happen for the field to be more open. Lauren shares so many wonderful tidbits and thoughts during this episode. Don’t miss out on her 10 years of experience mapped out for you in this episode.
Learn More About Today’s Guest
[01:24] Welcome back to the show! Lauren Currie shares how she started in service design along with projects and companies that she has worked with over the last 10 years.
[10:33] Lauren chats about her OBE.
[11:49] What is the state of the practice of design from Lauren’s perspective?
[16:22] How does design apply when creating teams and organizations?
[23:17] Why confidence is needed and how it’s connected to psychological safety.
[27:46] Learn how Lauren coaches leaders looking to change the culture of their organization.
[30:57] Altering culture takes years, how do you approach that conversation?
33:17] How to say “I don’t know” appropriately, and how the phrase applies to leadership and culture.
[39:53] Feedback is a gift in leadership, in design, and in life. How do you set up a service to provide feedback during implementation?
[43:10] Designers have to be responsible with how they manipulate and direct attention.
[47:19] What conversations should be happening more in the field and with new designers?
[50:55] Lauren shares the books, websites, and tips new designers should use when starting out.
[54:21] Connect with Lauren!
Design Thinking at Work
The Reflective Practitioner by Donald SchonInnovation with Information Technologies in Healthcare
University of Dundee
Snook – co-founded with Sarah Drummond
MA in Digital Experience Design
Lauren Currie OBE and Trustee for the Design Council