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Rethinking Service Design + Student Projects + Community Systems with Amy O’Keefe — DT101 E56
Amy O'Keefe is the Studio Director of Northwestern university’s Master of Science and Engineering Design Innovation program, where she leads the human-centered service design studio. We talk about how the pandemic and the expanding awareness of systemic racism might change...
Design Research + Tools for Thinking + Using Research Well with Terri Herbert — DT101 E55
Terri Herbert is a design researcher and experienced research manager at Asana. She's fascinated by the complexity of the world of work and interested in researching and modeling complex systems involving people and technology. We talk about doing good design research, ways to...
Designing for Behavior Change + Ethics + Tools with Stephen Wendel — DT101 E54
Steve Wendel is the author of Designing for Behavior Change, Founder of the Action Design Network, and head of Behavioral Science at Morningstar. We talk about behavioral problem solving, his new book, ethics and behavior design, and his toolkit for anyone who wants to apply...
Purpose-Driven Design + Problem Finding + Behavioral Design with Amy Heymans — DT101 E53
Amy Heymans is Mad*Pow’s Chief Experience Officer and one its founders. We talk about how the practice of design is evolving, the emerging role of behavior design, purpose-driven design, and making sure the problems designers are asked to solve connect to business outcomes....
Designing for Healthcare vs Sick Care + The Emergency Design Collective — DT101 E52
Nick Dawson is the co-organizer of the Emergency Design Collective. In today’s episode, we talk about healthcare innovation labs, how to think about opportunities in healthcare, healthcare versus sick care, and launching the EDC to support the COVID-19 response. Show Host:...
Weaving Design Thinking into Teams, Leaders and Organizations with Holly O’Driscoll — DT101 E51
Today’s guest is Holly O'Driscoll, the founder and CEO of Ampersand Innovation, a boutique consultancy focusing on bringing more human-centered design, innovation, strategy, and leadership development to the world. During the conversation, you'll learn about intersections...
Design for Good + Gut Checks + Seeing Power with George Aye — DT101 E50
Today’s guest is George Aye, the co-founder of Greater Good Studio and an Adjunct Full Professor at The School of the Art Institute of Chicago. We talk about creating a design studio driven by social impact, how to make facing the hard, ethical questions part of how a team...
Designing Your Team + Teams in Design Education + Coaching Design Teams with Mary Sherwin and David Sherwin — DT101 E49
David and Mary Sherwin work with design teams in for-profit and nonprofit organizations via their consulting business, Ask The Sherwins, LLC. They’re also professors at the Pacific College of Art in the Design and Collaboration Program. In this episode, we go deep into...
Understanding Customers: Research, Insights, and Storytelling with Steve Portigal — DT101 E48
Steve Portigal is the Principal of Portigal Consulting and an experienced user researcher who helps companies harness the strategic power of insights. He is the author of Interviewing Users: How to Uncover Compelling Insights. He also wrote Doorbells, Danger, and Dead...
Learning Service Design on the Job + Leading a Design Team + Service Design Standards with Tracey Williams — DT101 E47
Tracey Williams, a Service Design Director for Absa Bank in South Africa, discusses learning service design on the job, growing design skills on her team, and building organizational service design standards with Dawan Stanford, your podcast host. [smart_track_player...